FRANKLY values your comments and concerns. You can reach our Customer Service Team by sending an email to support@frankly.com or getting in touch via chat on our website.

Our aim is to respond to all inquiries within 48 hours and we have limited support available on the weekends. Please note that our response times may vary during peak periods such as after product launches or promotions.

You need to create an account before you can place an order with FRANKLY.

You can create an account with a valid email address. If you lose your password or want to change your information, please create a new account.

Yes, we ship to most countries worldwide. Shipping costs will apply and will be added at checkout.

We’re doing our best to get to more countries soon and we appreciate your kind patience with us in the meantime.

Currently, we accept most major credit cards including American Express, Mastercard, and Visa.

Your card will be paid during the final checkout through Paymentwall, which provides an online payments' service.

You will pay in USD, but the invoice will be confirmed in local currency.
When paying by credit card, your name and billing address must match the address on file with the card issuer.

We do our best to make sure orders are packaged correctly but sometimes people make mistakes while picking or have problems during delivery. Any wrong or defective orders should be brought to our attention upon receipt. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team.

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbors. If you’re unable to locate your package, please contact us so that we can start an investigation with the courier in regards to your missing parcel.

Once an order has left our distribution center, please note that it can take a few business days for some shipping operators to update further tracking details on their website. If you have further questions, please contact us at support@frankly.com.

We use various couriers depending on the destination, and as a result, shipping times may vary. Please note that the below shipping timelines are estimates and not guaranteed. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of parcel delays, logistics, bad weather, or things out of our control. If you have not received your order in the expected timeframe, please contact us and we will look into this for you.